Help

Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sammy177
Level 7
‎02-28-2021 10:53 AM

Connection time out

I added Disney+ channel I paid in full for the year when I logged in it says connection time out and there is no assistant and even when you cancel it they do not refund your money they keep it how can you keep something if something is not working and there’s no assistant

0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎02-28-2021 12:47 PM

Re: Connection time out

Did you subscribe directly with Disney or through Roku?  If directly through Disney, contact them.  If through Roku you can contact Roku through their webpage:  https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply