Roku just provides the platform on which the channel apps for Roku runs. The channel owner, Acorn in this case, provides and maintains the Roku-compatible version of its own channel app. Your complaint should be directed to Acorn. Roku is no more responsible for the content on Acorn than your TV is.
Having said this, we subscribe to Acorn here and have never seen this behavior. I was not aware that Acorn even had ads they could show you.
A couple of things to try:
Reinstall the channel. When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key on the Roku remote and choose Remove channel option.
[Note: Iif this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead. Click this and cancel your subscription. (It will continue to run for the rest of the prepaid subscription period, but will not auto-renew at that point. You can resubscribe then if you like.) Now the "Remove channel" option will be shown.]
- IMPORTANT- DON'T SKIP:
Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
- Reinstall the channel. Note it will be added to the END of the channel grid.
- If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Log out of the channel then log back in. For Acorn, you can find this from the Acorn home screen via the * button on your Roku remote.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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