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Rudy12
Newbie
‎06-25-2023 01:24 PM

Color picture has turned to a Black and white picture

Beginning of the day picture is in color. Later it fades from color to black and white. Picture is clear, sound is fine. Just started doing this a few days ago. Device I think is a premier and is about2-3 years old. Have not touched any settings on the Tv. Did a factory reset. Didn’t fix it. Could the device have gone bad?

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1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator
‎06-26-2023 06:53 AM

Re: Color picture has turned to a Black and white picture

Hi @Rudy12,

Welcome to the Roku Community!

We understand that you're having a problem with your Roku. Help is here. Please follow these steps:

  • Unplug both ends of the HDMI cable and plug them back in, making sure they are firmly seated.
  • Try plugging your Roku into a different HDMI port if your TV has more than one.
  • Try a different HDMI cable.

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
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