While watching The Staircase on my Roku with HBOMAX I tried turning closed captioning subtitles on with the asterisk key, it says always on, but they are not.
I tried with the down arrow on the scroll wheel, it says English, but they’re not on.
I tried a different HBO show and subtitles worked fine.
I tried watching The Staircase using the HBOMAX app on my iPad and subtitles worked fine.
Any ideas what I can do now.
I found a work-around that solved my problem. I have no idea why this worked, but it did so I’m a happy camper!
All I did was to hit the down arrow and select Spanish CC which worked, the I went back and did it again but selecting English this time and that worked as well.