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kb1jop
Channel Surfer

Closed Captioning is from the previous show on Roku Channel

When proceeding from one episode to another in a series on Roku Channel, the Closed Captioning is from the previous episode. The only way I know to correct it is to go to Home and reset the Roku device [a pain]. Happens on multiple shows [Cardinal, Necessary Roughness, among others I'm sure].

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5 REPLIES 5
Michelle3
Roku Guru

Re: Closed Captioning is from the previous show on Roku Channel

It might be something to do with your router/modem.  But if the router/modem is not the issue, you probably need to check if the Roku is powered through the wall outlet or the TV USB port.  It must be powered through the wall outlet.

Hopefully someone at Roku will help you more in this situation.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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kb1jop
Channel Surfer

Re: Closed Captioning is from the previous show on Roku Channel

Let's hope. (.-.)

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RokuDanny-R
Retired Moderator

Re: Closed Captioning is from the previous show on Roku Channel

@kb1jop

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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kb1jop
Channel Surfer

Re: Closed Captioning is from the previous show on Roku Channel

Did not work.

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RokuDanny-R
Retired Moderator

Re: Closed Captioning is from the previous show on Roku Channel

@kb1jop

Thanks for the follow up.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
Once we have this information, we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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