Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mmorey1958
Reel Rookie

Closed Caption not working.

I have two ROKU Express boxes getting hot and I am losing closed caption and I am hearing impaired, so CC means a lot to me.

0 Kudos
2 REPLIES 2
mmorey1958
Reel Rookie

Re: Closed Caption not working.

I can unplug to cool boxes down and CC will work again for a while. I have replaced the HDMI cord and the power box with the cord and still have the same problem. I have changed the location of the box and set box on a rag hoping to help remove heat but that did not work either.

0 Kudos
renojim
Community Streaming Expert

Re: Closed Caption not working.

I don't think heat has anything to do with you losing CC.  What are you watching when this happens?  When it happens on one can you switch to the other (hopefully cooler) device and see if it's occurring on the same program/video?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos