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Jdragon123
Level 7
‎11-16-2021 07:15 PM

Channels show "sorry we are temporarily not able to load this channel."

For years I have watched Sling but now I get a message after about 35 seconds “sorry we are temporarily not able to load this channel. Try reloading or changing channel. This also happened with CNN. 
Jim D

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RokuDanny-R
Roku Employee
Roku Employee
‎11-18-2021 10:43 AM

Re: How do get Roku chat service for customer support

@Jdragon123

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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