Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Channels show "sorry we are temporarily not able to load this channel."

For years I have watched Sling but now I get a message after about 35 seconds “sorry we are temporarily not able to load this channel. Try reloading or changing channel. This also happened with CNN. 
Jim D

0 Kudos
Roku Employee
Roku Employee

Re: How do get Roku chat service for customer support


Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.



Danny R.
Roku Forum Moderator
0 Kudos