Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We recently had a power outage and ever since most of the channels on my roku device won’t load but some will. For instance Netflix will load but Disney, Hulu, Amazon Prime, or YouTube will not. These same apps will work fine on other devices on my network such as iPhone, Xbox, and computer. I have two TCL Roku tvs and both are having this issue. I have reset network connection and factory reset. I tried to delete the Disney Plus app and reinstall but it won’t even let me reinstall the app. Any ideas?
TCL makes your TV. So that’s the best place to go for support. If the TV is under warranty then you could make a claim. But if you tried rebooting your modem, roister and TV and still nothing then your kinda out of luck. You can try doing a factory reset on the TV. Please unplug your modem, router and TV for 60 seconds. Then plug them all back in. Are you using a VPN?