Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DixonCV
Level 7

Channels keep resetting on home screen

We have customized our home screen several times and added channels, but it keeps on resetting so we have to add the channels and sign in to each one all over again. 

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AvsGunnar
Community Streaming Expert

Re: Channels keep resetting on home screen

@DixonCV 

Generally speaking, this usually occurs when the flash memory in the device is failing. (hardware issue).

If you are currently using the TV USB for power, you can try using a power adapter at the wall. (5volt, 1amp cell phone charger).  If currently using the wall adapter, can try using another one.

However, this symptom is usually indicative of a failing/failed device if the power supply is not determined to be the culprit..

If under a year, you should qualify for replacement under warranty.  https://support.roku.com/article/208757058

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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