Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Channels disappearing on Roku Express 4K+

Just bought a new Roku Express 4K+. Have had it for 5 days and have had to re install both YouTube (not YouTube TV) and Prime Video 6 times. They randomly keep disappearing from my home page. Last night we were watching a TV show on YouTube and the show all of a sudden stopped playing and the screen went dark. When I tried to go back to the YouTube channel to resume the video, once again both the YouTube and Prime Video channels were gone. These are the only two that get deleted, everything else stays. I have done everything I can think of including a factory reset, contacting Roku and Amazon for support but nobody has any answers. 

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Community Streaming Expert

Re: Channels disappearing on Roku Express 4K+


If you are currently using the TV's USB power port, try using the included USB power adapter at the wall outlet.

If you have other Roku devices linked to the same Roku account, remember that any channel added or removed from one device will add or remove that channel from any linked device. (can also add/remove channels from a Roku device by using the official Roku remote app as well, so eliminate any little hooligans/pranks as a consideration). 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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