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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Heath78
Level 7
‎02-13-2021 04:34 PM

Channels change on its own

I'll be watching something and then out of no where it changes to Roku tips channel. What do I need to do to fix this?

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RokuDanny-R
Roku Employee
Roku Employee
‎02-16-2021 10:43 AM

Re: Channels change on its own

@Heath78

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to look further into the issue.


Thanks,
Danny

Danny R.
Roku Community Moderator
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