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walkoffhomerun
Streaming Star

Channel tiles missing issue STILL not fixed

This issue is still not fixed even though Roku stated 5 days ago in the issue tracker it was. Have been thru 2 updates since this problem started and still not resolved. 12.5 and 12.5.0 build 4172-88

Why is this not resolved and why no further comments from Roku. People are still posting daily on this issue

Affects the app icons either completely missing or greyed out as well as blank screens in "what to watch", "live tv", "featured free", and "sports".  All blank screens. Inhave 5 different Roku TVs all with the same problem. Still not fixed and people keep updating daily not fixed on their end either.  Tvs without voice remotes are bricked and non functional.

7 REPLIES 7
WillPriest
Channel Surfer

Re: Channel tiles missing issue STILL not fixed

I have the same exact problem on four tv's using ROKU streaming devices.  The Home Page Menu has the App Icons "blacked out" making it impossible to select a channel to watch.  I described this problem to customer service twice this week and they denied having any such problem.  Kind of easy to pinpoint the problem as caused by ROKU streaming when it affects every tv in the house using a ROKU device.  Status report please!!

0 Kudos
RokuERey
Community Moderator
Community Moderator

Re: Channel tiles missing issue STILL not fixed

Hi @walkoffhomerun @WillPriest,

Greetings from the Roku Community!

If you are still experiencing this issue. Please provide us with the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We look forward to your updates!

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos
WillPriest
Channel Surfer

Re: Channel tiles missing issue STILL not fixed

Already submitted all that stuff you requested.  The problem was not fixed until Roku finally put out the necessary updates this afternoon.  

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Ukormom
Newbie

Re: Channel tiles missing issue STILL not fixed

Has there been a fix for this? Mine still aren’t working after doing several system restarts. The tiles come up after restart for a few seconds and immediately go away.

0 Kudos
Ukormom
Newbie

Re: Channel tiles missing issue STILL not fixed

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0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Channel tiles missing issue STILL not fixed

We're grateful to have you here in the Roku Community, @Ukormom.

We'd be happy to assist you with your concerns and find the best resolution possible. 

May we know when this issue started on your Roku Streaming stick? Furthermore, is this a sporadic problem or does it disappear instantly when you check or open the apps?

We'll be waiting for your response for us to assess the situation better.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
RokuMaryEF
Community Moderator
Community Moderator

Re: Channel tiles missing issue STILL not fixed

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team

Mary E.
Roku Community Moderator
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