Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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sgarnett1
Reel Rookie

Re: Channel lists completely empty. No channels available at all.

I am having the same issues on both of my Roku TVs. And I JUST BOUGHT ONE!!!! I’m really feeling like I just wasted so much money on these TVs for these apps to disappear and I cannot reinstall them.....

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DBDukes
Community Streaming Expert

Re: Channel lists completely empty. No channels available at all.


@sgarnett1 wrote:

I am having the same issues on both of my Roku TVs. And I JUST BOUGHT ONE!!!! I’m really feeling like I just wasted so much money on these TVs for these apps to disappear and I cannot reinstall them.....


Are  you in a supported region?

  • United States
  • Canada
  • France
  • United Kingdom
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

If you're in a supported region, it should work. 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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sgarnett1
Reel Rookie

Re: Channel lists completely empty. No channels available at all.

No, we live in Germany. Military moved us out here and we bought TVs that had Roku because we liked it when we were back in the states.

 

so pretty much I just wasted a ton of money buying these TVs and can’t use the channels. So now I have to go buy fire sticks in order to use those apps. It’s seriously a HUGE waste of money. 
Why sell the product in a region if we can’t even use it???

DBDukes
Community Streaming Expert

Re: Channel lists completely empty. No channels available at all.

I wasn't aware Roku sold them outside their supported regions.

Keep in mind that many people have purchased Roku devices in unsupported regions, but only lately have major issues been encountered such as you describe. And, most of those have been Germany. That's really odd to be a one country issue.

What version of the Roku software is installed on your device?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Re: Channel lists completely empty. No channels available at all.

Same here... american living here in Germany and just found out that my Roku is no longer working. :'( Looks like Amazon Wins, again. :'''

Re: Channel lists completely empty. No channels available at all.

Still no luck with the Roku or did you buy a Firestick from Amazon?

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fpunkt
Reel Rookie

Re: Channel lists completely empty. No channels available at all.

Since nothing seems to be done about it, I'll look into an alternative... I don't think I'll ever buy another Roku...

DBDukes
Community Streaming Expert

Re: Channel lists completely empty. No channels available at all.


@fpunkt wrote:

Since nothing seems to be done about it, I'll look into an alternative... I don't think I'll ever buy another Roku...


You never answered the question regarding where you are. US, Canada, IK, other supported country, non supported country. 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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fpunkt
Reel Rookie

Re: Channel lists completely empty. No channels available at all.

I'm in Germany as well. I have no idea why those devices are sold here... E.g. you can order them on amazon.de... the page says it would work with Netflix, Prime etc.:

> Genießen Sie Live-TV, Nachrichten, Sport, Filme und TV-Episoden auf Tausenden von kostenlosen und bezahlten Kanälen wie Netflix, BBC iPlayer, ITV Hub, All4, Disney+, Prime Video, Now TV und viele mehr

 

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DBDukes
Community Streaming Expert

Re: Channel lists completely empty. No channels available at all.

It looks like it's Amazon that's the seller. They are the one making the claims. Does Prime Video work? Amazon is notorious for not allowing their app to work ROTW (Rest Of The World, essentially the region that is unsupported by Roku; there may be multiple ROTW regions, but there is at least one). If it doesn't work, I'd suggest contacting Amazon and asking them why they, as the seller (not just the intermediary between you and a third party, but the actual seller) claim their own apps work when they don't. See what they tell you.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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