Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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dizzydinah
Binge Watcher

Re: Channel lists completely empty. No channels available at all.

I am having same issue. I mistakenly uninstalled The Roku Channel and all of my tiles disappeared. I know how to add a channel when the system is working but this was a mistake and after a week + of research I haven't seen any helpful suggestions. The instructions I see are Go to your home page and add a channel. I am in the US. I'm using a Roku express. Please Roku, I need help!

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DBDukes
Community Streaming Expert

Re: Channel lists completely empty. No channels available at all.


@dizzydinah wrote:

I am having same issue. I mistakenly uninstalled The Roku Channel and all of my tiles disappeared. I know how to add a channel when the system is working but this was a mistake and after a week + of research I haven't seen any helpful suggestions. The instructions I see are Go to your home page and add a channel. I am in the US. I'm using a Roku express. Please Roku, I need help!


Go big, then.

First, remove the device from your account. Go to https://my.roku.com/ and log in. Scroll down all the way to the bottom and Unlink that device from your account.

Then, do a factory reset. While plugged in, press and hold the reset button for no less than 30 seconds. That's critical.

You will now be in a brand new setup situation. The Roku should be as it came out the box. Go through the initial setup process. 

Let me know what happens.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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l_bert
Newbie

Re: Channel lists completely empty. No channels available at all.

For those living in Germany: today, out of curiosity, after 2 months, I switched on my device and I could see that it updated to the latest software version (10.0.0).

Now the channels (even ways more channels than before) are back!!!

I hope this can help those who still didn't trash their devices in the bin...

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fpunkt
Reel Rookie

Re: Channel lists completely empty. No channels available at all.

Too late, I already got myself a PlayStation4 as a replacement