Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Nay212
Newbie

Channel guide "No Information "

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I’m having the same issue. I tried everything to fix it & nothing worked. Roku support was no help

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Channel guide "No Information "

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Thank you for keeping us updated, @CC767!

To assist us effectively with this issue, could you provide the latest OS version on your Roku device? You can find it in Settings > System > About.

Additionally, here are a few things to check:
 
  • Check for updates: Go to Settings > System > System update and ensure your Roku is running the latest software. 
     
  • Restart your Roku: Unplug your Roku for a few seconds, then plug it back in. 
     
  • Rescan channels: Access your channel settings and select the option to rescan for available channels. 
     
  • Check internet connection: Verify your internet is working properly and has a strong signal. 
     
  • Check cable connections: Make sure your antenna or cable is securely connected to your Roku. 
     
  • Contact your service provider: If the issue persists, contact your cable or streaming service provider to check for any known issues on their end. 

Hope this helps!

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

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5 REPLIES 5
TL9
Newbie

Re: Channel guide "No Information "

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Spectrum TV guide missing channels 14 -> 201 after update.

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Regbrk1
Reel Rookie

Re: Channel guide "No Information "

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Hello Roku,

please assign to roku team assist 

another problem after last one solved. For 24 hours, on local channel guide no information  97 % of channels. 
mod 8120X- -rokutv

serial YK007H60041(NNRO57600420)

tracker id 10-017-201 

thank you.

regina

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Channel guide "No Information "

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Hi Community Users,

We appreciate you for posting and we understand that some of you are encountering difficulties with the Channel Guide not loading on your Roku device.

To better assist you, please share the current operating system version on your device. You can find this information by going to Settings > System > About.

Thank you for your cooperation, and we look forward to resolving this issue together.

Best,
Jharra

Jharra Q.
Roku Community Moderator
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CC767
Newbie

Re: Channel guide "No Information "

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Cannot even get to my settings. Comes up on a blank Roku page. That’s as far as it goes. Remote is working

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Channel guide "No Information "

Jump to solution

Thank you for keeping us updated, @CC767!

To assist us effectively with this issue, could you provide the latest OS version on your Roku device? You can find it in Settings > System > About.

Additionally, here are a few things to check:
 
  • Check for updates: Go to Settings > System > System update and ensure your Roku is running the latest software. 
     
  • Restart your Roku: Unplug your Roku for a few seconds, then plug it back in. 
     
  • Rescan channels: Access your channel settings and select the option to rescan for available channels. 
     
  • Check internet connection: Verify your internet is working properly and has a strong signal. 
     
  • Check cable connections: Make sure your antenna or cable is securely connected to your Roku. 
     
  • Contact your service provider: If the issue persists, contact your cable or streaming service provider to check for any known issues on their end. 

Hope this helps!

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
0 Kudos
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