Channels & viewing

[matthewz48]

Channels load VERY slow on my roku devices and only my roku devices. I have 2 brand new roku ultra streaming devices. My Apple TV has no issues and neither do my smart tvs. I’ve spent countless hours on the phone with my ISP and there is nothing wrong there. Everything is good on their end. Roku, y’all need to get this fixed. It’s super annoying. Please assist with this. I’ve done all the troubleshooting including factory resetting my roku devices. I’ve uninstalled and reinstalled the channels. I did a solution not more trouble shooting. Please help. 

[RokuKariza-D]

Hi @matthewz48

Thanks for letting us know about the issue you're experiencing.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Keep us posted.

All the best,
Kariza

[matthewz48]

It’s plugged into the wall. 

[RokuDanny-R]

@matthewz48

Thanks for the post.

What specific Roku model devices you are using? What wireless frequency is your router broadcasting? Have you already tried changing the wireless channel on your router to see if that helps the issue you are seeing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny