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hafarfam
Level 7
‎02-08-2021 08:01 AM

Channel Install Failed

Hi I am trying to add Discovery+ to my Roku modle 3050X - Roku 2 XD and keep getting Channel Install Failed errors. I have tried add from my device and from my account online. I have updated and restarted multiple times. Any advice on what I can try or what i am doing wrong? Thanks! 

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renojim
Community Streaming Expert
‎02-08-2021 01:09 PM

Re: Channel Install Failed

That model is too old to support Discovery+ or any of the newer channels.  There's nothing you can do other than buy a new model.

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makaiguy
Community Streaming Expert
‎02-09-2021 08:20 PM

Re: Channel Install Failed

You can add anything you find online via the Roku Channel Store web page to your Roku account. A channel will only download from your account to a device supported by the channel app, however.

I can't yet find any info specifically on which Roku models Discovery wrote their Discovery+ app to support, it's probably too soon, but here's what Discovery Go says it supports so Discovery+ may be the same :

Roku

  • Roku 3
  • Roku Ultra
  • Roku Express
  • Roku Stick
  • Roku Stick+
  • Roku TV - All operating system version are supported

Source: https://gohelp.discovery.com/hc/en-us/articles/360046639154-Which-devices-are-the-GO-apps-available-...

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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