Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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NetRok99
Newbie

Cbs app says " we're sorry, an error occurred" when i try to stream a show.

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i have tried the suggestions above, still same error code

roku / netflix

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Cbs app says " we're sorry, an error occurred" when i try to stream a show.

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Welcome to the Roku Community!

We understand that you are experiencing a playback issue when trying to access the CBS channel. This problem may occur due to the channel requiring an update or simply needing a refresh. To resolve the issue, we recommend following the steps below.
 
  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
You can also check for additional resources here: How to resolve a channel playback issue.

We hope this helps!

Thanks,
The Roku Community Team
Jharra Q.
Roku Community Moderator

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Cbs app says " we're sorry, an error occurred" when i try to stream a show.

Jump to solution
 
Welcome to the Roku Community!

We understand that you are experiencing a playback issue when trying to access the CBS channel. This problem may occur due to the channel requiring an update or simply needing a refresh. To resolve the issue, we recommend following the steps below.
 
  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
You can also check for additional resources here: How to resolve a channel playback issue.

We hope this helps!

Thanks,
The Roku Community Team
Jharra Q.
Roku Community Moderator
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