Forum Discussion

Newbie

9 months ago

Solved

Cbs app says " we're sorry, an error occurred" when i try to stream a show.

i have tried the suggestions above, still same error code

roku / netflix

RokuJharra-Q
9 months ago
NetRok99

Welcome to the Roku Community!

We understand that you are experiencing a playback issue when trying to access the CBS channel. This problem may occur due to the channel requiring an update or simply needing a refresh. To resolve the issue, we recommend following the steps below.

Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.

Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.

Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You can also check for additional resources here: How to resolve a channel playback issue.

We hope this helps!

Thanks,
The Roku Community Team

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RokuJharra-Q
Retired Moderator
9 months ago
NetRok99

Welcome to the Roku Community!

We understand that you are experiencing a playback issue when trying to access the CBS channel. This problem may occur due to the channel requiring an update or simply needing a refresh. To resolve the issue, we recommend following the steps below.

Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.

Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.

Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You can also check for additional resources here: How to resolve a channel playback issue.

We hope this helps!

Thanks,
The Roku Community Team