Channels & viewing

[TrigDigger]

Thanks for info, I appreciate it!

[JeanetteM1]

Thank you. Thank you. It worked.

[warpedneck]

It works! Delete channel/system restart/re-add channel. Thanks for the info!

[Pos001]

I've had this Roku since Dec 2020, and no problem.

Now the Caption won't stay off. 

Problem channel CBS New Live, CBS all access while waiting Discover star trek.

I removed the Channel and restarted the Roku, then added the channel back AS instructed.

Still have the problem!

If Roku did a software update, then it would explain this problem. But I would like to know a solution.

This is very annoying do you have to turn it off every time you want to watch TV.

Kim

[RokuDanny-R]

@Pos001

Thanks for the post.

Is this issue happening on a specific channel? If other channels are working correctly, and you only experience the issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

Please keep us posted.

Thanks,
Danny

[pj9]

Ijust started having this problem on cbs and philo. Each time i turn it off within a few minutes it returns to "on always."

It is a roku issue. Has roku figured out how to permanently resolve it?

[RokuMary-F]

Hi @pj9,

Thanks for the note.

Some channel manages its own content programming, including closed captions on contents. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue.

You can reach CBS All Access support here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa

You can reach Philo support here:

https://help.philo.com/

Thanks,

Mary

[Dez411]

I have the Roku Express x3930 I believe, and my problem is similar to others in this thread except for several months my captions keep turning OFF for every single YouTube video.  I had and have them turned to Always On in Roku settings, YouTube Premium settings on my phone app (captions settings aren't an option in the YouTube app as a whole on Roku), and captions are turned on in my TV settings. (I read that the TV settings need to match or it can mess it up on your Roku.)

I have to turn captions on during every.single.show by clicking the captions box by the thumbs up for each show, even back to back shows on the same channel and this wasn't a problem before. It's automatically set on the captions "on for replay only" each time I go in. I mostly watch YouTube but sometimes Hulu, Netflix, Bravo, and Discovery+.

It's only a problem with YouTube on Roku. Captions always work for the YouTube app on my phone. The TV and Roku are always on so there's no time where it would reset like if they were powered on/off daily. I have done factory resets and restarted the TV and Roku but it didn't help. I hate updates because they always break something important without any noticable improvements.

Please help!

[RokuDanny-R]

@Dez411

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[Dago]

Although people seem to be having trouble with You Tube, we are experiencing the same problem with BBC i-Player.  Captions on all BBC channels which we can't turn off but no problems at all with every other channel.  Very annoying and distracting.