Captions not staying on English on Paramount+
So started watching another evening of SEAL Team on Paramount+ and noticed everytime an episode starts it automatically changes to Deutch. No other Paramount+ show does this nor any other app. All ot...
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Thanks for the post.
We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
I am having the exact same issue. It only happens on Paramount+ on Roku and to my knowledge only on Star Trek: The Next Generation.
MODEL: 3941X - Roku Express 4K+
SERIAL NUMBER: X01600F2EMFH
DEVICE ID: S07P21D2EMFH
SOFTWARE VERSION: 11.5.0 build 4235-CR
CHANNEL: PARAMOUNT + VERSION: 7.8 build 20221109
TRACKER ID: FH-468-010
Steps to reproduce: Play any episode of Star Trek: The Next Generation on Paramount+ using Roku
Please stop passing the buck, accept responsibility for this issue and resolve it.
Hi everyone,
Thank you for reporting this issue to Roku Community!
We'll go ahead and send this over to the appropriate Roku team for investigation. We'll get back to you once we have an update available I'll be sure to let the Community know.
We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.
Best regards,
MaryIm having the same problem. But it’s not just Star Trek. It’s happening on every show I have been watching so far (Blue Bloods, Star Trek TNG/DS9/VOY, NCIS, The Good Wife). CC languages change to German with each new episode, even after turning it back to English.
TCL Roku TV Model C165X
Software Version: 11.5.0.4235
Paramount+ App Version: 7.8 Build 20221109
This is going to be my final post... Everything is fixed on my end. Both audio and (CC) are in the selected language. The only thing I'm going to leave with is that if it's not fixed on your end, you will need to both tell Paramount (call them), and post to Roku by starting your own thread. But, before you do that I suggest doing a Factory Reset... at the very least, the hack did something to Roku. At first this did not fixe the issue;but, as the issue was resolved over time, perhaps it's a good idea to do this for your machine in case anything was dmaged in the code by the hack... I know this worked for me, eventually. But, I started with the Factory reset, and then kept checking to see if it worked. For me first audio was in the right language, then a day or two later, (CC) was working correctly.
When you make your own Thread in ROKU, do list your equipment and model number. I too had problems creating the tracking #, but in the end I didn't need it.
Good luck everyone, I am no longer having this issue!
ZMC
