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Cannot play any movie or program on any device

When I pick a movie or program I want to watch, it goes to the movie, I pick play, and it simply returns back to the play window.  It will not play the movie or program.  The same thing happens on each of our Roku devices.  It only happens on the Roko or Hallmark channel.  Any ideas

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Retired Moderator

Re: Cannot play any movie or program on any device

Greeting @RonRicks

Thanks for reaching out to the Roku Community. 

We'd like to know more about the issue you are seeing. Aside from returning to the play window, do you receive an error message or code? Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? What troubleshooting steps have you already taken to try to resolve the issue?

With more information, we will be able to assist you further. 


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