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Care4paco
Newbie

Cannot log back into Disney Plus after someone logged into our Roku

someone stayed at our house and logger into their disney plus account on roku. that some how deleted your account. she has parental lock on her account and now we cannot log into our original and we cannot get into her account to delete it. and it is on all of Roku devices. how do her disney account off my roku and get my disney account back on to roku

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: Cannot log back into Disney Plus after someone logged into our Roku

When you try to run Disney+ does it come up, but in the visitor's account, not yours?

With everyone in my household being over the hill and retired I'm not familiar with Disney parental locks might affect things,  but if you are running on the other account, can you:

  • While on the Disney home screen, press the BACK key to bring up the left side menu.
  • Click on Settings
  • Click on Log Out to log out of that Disney account.
  • Click LOG IN on the next screen, and log in with YOUR account's credentials

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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