someone stayed at our house and logger into their disney plus account on roku. that some how deleted your account. she has parental lock on her account and now we cannot log into our original and we cannot get into her account to delete it. and it is on all of Roku devices. how do her disney account off my roku and get my disney account back on to roku
When you try to run Disney+ does it come up, but in the visitor's account, not yours?
With everyone in my household being over the hill and retired I'm not familiar with Disney parental locks might affect things, but if you are running on the other account, can you:
I have a similar problem and that doesn’t work. You can’t push anything besides the locked profiles
Welcome to the Roku Community, Sreebmot!
It seems like you are experiencing authentication issues with your Disney+ account. We'd love to help you contact the right Support for this.
Since Disney+ manages and maintains its app on the Roku streaming platform independently, it would be highly recommended that you coordinate this directly with the channel provider for further assistance.
You may reach them here: Disney+ Support | Contact Us
We hope this will be sorted out soon.
Best regards,
Carly
