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BT54's avatar
BT54
Newbie
3 years ago

Cannot access a season on survivor (paramount plus). All I get is a spinning icon

On Paramount Plus, I want to pick the season of Survivior or NCIS that I want to watch. I click on the all seasons tile and then it just spins. Can't access a season. Other shows are fine. 
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi BT54,

A warm welcome to the Roku Community!

We understand you are having trouble with a playback issue on a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel. Highlight the channel tile on your Home screen and press the Star button on your remote to open the options menu. Select remove channel and confirm.
  • Restart your Roku Device. Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
  • Reinstall the channel. Visit the Roku Channel Store and add the channel again.

If the issue persists, keep us posted on what you find out!

All the best,

Chel