Channels & viewing

[Ziad522]

I signed up with a .edu email on discovery plus. When I try to log into it on my Roku, it says that I am using an invalid email, and that the email should end in “.com” 

[RokuLianna]

Hi @Ziad522

Welcome to the Roku Community!

Does the issue only occur on Discovery Plus or across other channels installed on your Roku device?

Have you tried removing the affected channel Discovery Plus and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

[Ziad522]

@RokuLianna yup, I tried this. I also tried doing it on 2 separate Roku devices. Seems to be an issue with Rokus discovery app. I ended up having to go back and use my fire stick instead.

[RokuLianna]

Hi  @Ziad522

Thanks for keeping in touch!

Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the Discovery Plus channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting Discovery Plus Support to report the issue and get help.

Thank you for your understanding.


Warm Regards,
Lianna 

[Ziad522]

@RokuLianna this seems like something that Roku should contact discovery+ about. I have presented the problem to you. My firestick works just fine.