Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can’t run channel message

I have a model 3500X roku stick that I’ve used for years with no problems and now after the system updated not a single channel will open and it pops up with a network error message. I’ve reset, removed, and redownloaded channels and even factory reset the entire system yet this problem is still occurring. 

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Roku Employee
Roku Employee

Re: Can’t run channel message

Hi @Rsaar,

Saw your post!

Thanks for letting us know all that you've done. Appreciate the troubleshooting steps you've done so far. In addition to this, we would also recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.

Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now

For more information about how to check for a manual update, visit our Support page here: How to update the software on your Roku TV or Roku streaming player | Official Roku Support

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team in further investigating this problem.

Best regards,

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