Help

Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Joey13
Level 7
‎09-09-2021 11:01 PM

Can't rent movies, problems renting movies

Jump to solution

I've rented movies before on different channels, but a few days ago I have been trying to rent movies and a message appears saying " unable to compete transaction, there is an unexpected error, please try your purchase again "

I've been trying for a while now and no luck, my credit info is good and everything is on point. What's wrong ?

0 Kudos
Reply
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee
‎09-13-2021 03:40 PM

Re: Can't rent movies, problems renting movies

Jump to solution

Hi @Joey13

Thanks for the post.

For these issues, please reach out to our support team directly for your 'Account or billing' issue, here: https://support.roku.com/contactus.They will be able to further assist you.
 

Thanks,

Cyril

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
Reply
1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee
‎09-13-2021 03:40 PM

Re: Can't rent movies, problems renting movies

Jump to solution

Hi @Joey13

Thanks for the post.

For these issues, please reach out to our support team directly for your 'Account or billing' issue, here: https://support.roku.com/contactus.They will be able to further assist you.
 

Thanks,

Cyril

Danny R.
Roku Community Moderator
0 Kudos
Reply