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Angelac122278
Level 7
Tuesday

Can’t add a channel named burrow

I’m trying to add the burrow channel. It says it’s added but won’t work on device. I can see it’s added on my phone. 

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2 REPLIES 2
RokuMary-F
Roku Employee
Roku Employee
Tuesday

Re: Can’t add a channel named burrow

Hi @Angelac122278,

Thanks for reaching out to the Roku community!

We'd like to know more about how we can help. If the channel does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

In addition, we also suggest checking if the Roku account email you used to add the channel is directly linked to the device by going to Settings > System > About.

Keep us posted with what you find out.
 


Best regards,
Mary

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AvsGunnar
Community Streaming Expert
Tuesday

Re: Can’t add a channel named burrow

@Angelac122278 

Seems like the Burrow channel/app is playing fine.

What is the Roku device model number and Software version? (Settings/System/About)

When you say you can see it on your phone as added, are you also seeing it on your device but it is just not playing, or is it not showing up on your device?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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