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Can't access Streaming channels

Just set up the ROKU Express 4K+.  Set up a ROKU account and free trial accounts for Paramount+, Disney+, and Discovery+.  Cannot access the channels.  Keep getting a message "bad username or password."  HELP.  Have already spent the entire afternoon battling this.

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Community Streaming Expert

Re: Can't access Streaming channels


First, confirm you are in the USA.

Next, did you user Roku Pay to subscribe? Or did you subscribe directly to them using a free trial coupon code (or some other voucher)?

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Re: Can't access Streaming channels

Yes but I paid for Disney in Paramount

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Retired Moderator

Re: Can't access Streaming channels

Hello @lakeetrahardin

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,

Kariza D.
Roku Forum Moderator
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