Channels & viewing

[LGTabbins]

I cancelled the France app a few weeks back, and the subscription is finished. I removed the app from the homescreen but after a while it keeps coming back right to the place it last was.

No one is re-adding the app. The app is cancelled. The subscription done. This device is tied to one email account, so there is nothing else. Tried re-starting the device ... twice. The app just keeps coming back.

For kicks, I moved the app to the bottom of my app list, waited and removed it. It came back to its old place. Any ideas?

[RokuTakashi]

Hi, @LGTabbins

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the France app that keeps reappearing on your Roku device, and we're here to help. Let's take a troubleshooting step to resolve the issue. Kindly follow the instructions below:

1. Press Home  on your Roku remote.
2. Move to the right and highlight the app you wish to remove
3. Press Star   on your Roku remote to open the Options menu
4. Select Remove app and confirm when prompted

In addition, kindly perform a system restart after removing the app. Follow the steps below:

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

We hope this works, and let us know if you have further concerns or inquiries.

Best wishes,
Kash

[LGTabbins]

As mentioned above, these steps were taken already. It's still there. It won't go away.

[RokuTakashi · Accepted solution]

Thanks for keeping us posted, @LGTabbins 

Let's take another step to remove the app. We would recommend removing the app through the Roku mobile app to see if this one resolves the issue. Follow the steps below.

Removing apps from the Roku mobile app

1. Launch the Roku mobile app
2. Select Devices from the navigation bar
3. Select the Apps on Roku   tab on the Roku mobile app to view a list of apps installed on your Roku device
4. Tap and hold an app to view more information (tapping quickly will open the remote)
5. Tap Remove and confirm your decision

For more information, you can visit this support article on How to remove apps from your Roku streaming device

Please keep us posted on what you find out.

Best wishes,
Kash