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mikef_12
Level 7
‎02-27-2021 08:13 AM

CW and TUBI do not work

I have found recently that TUBI and CW do not work. Does anyone know a fix for the problem?

With CW you click on the episode you want to watch (in all shows I've tried to watch), and you get the blue circle for 3 seconds and then it goes back to the episode splash screen.

With TUBI, when you open it, it tells you that there is a network error or a problem with TUBI's server.

 

Any help would be appreciated.

Mike F.

 

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makaiguy
Community Streaming Expert
‎02-28-2021 03:42 PM

Re: CW and TUBI do not work

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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