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slc274
Reel Rookie

CGTN has problem streaming, just shows rotating circle.

None of the CGTN stations in the CGTN app works.  It just shows rotating circle.  Tried deleting and re-installing, nothing works.

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7 REPLIES 7
RokuKariza-D
Roku Guru

Re: CGTN has problem streaming, just shows rotating circle.

Hey @slc274

Thanks for the post.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart in the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Please keep us updated!


All the best,
Kariza

 

Kariza D.
Roku Forum Moderator
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slc274
Reel Rookie

Re: CGTN has problem streaming, just shows rotating circle.

Yes, I tried restarting and re-installing on two different Roku Ultra and got the same result.

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RokuKariza-D
Roku Guru

Re: CGTN has problem streaming, just shows rotating circle.

@slc274

Thanks for the reply.

If you are experiencing the same issue from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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donald442
Reel Rookie

Re: CGTN has problem streaming, just shows rotating circle.

just wanted to report having same problem now - CGTN locked up with rotating circle - also tried restart and re-install, nothing helped - also TUBI Fox2 ktvu news keeps freezing and unfreeze, very annoying

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RokuKariza-D
Roku Guru

Re: CGTN has problem streaming, just shows rotating circle.

@donald442

I hope you're doing well.

Did you restart your Roku device in the Settings menu before re-installing the channel? Please see my suggestion here then let us know if there's any difference after. 

Please keep us posted.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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donald442
Reel Rookie

Re: CGTN has problem streaming, just shows rotating circle.

thank you Kariza

followed your instructions - CGTN nothing, but CGTN-Now is back (Yay) but noticeably less sharp like not HD - the rolling news script headlines at bottom of screen much blurry and less sharp (can this be restored - still don't know what to do about CGTN)

again thank you

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RokuDanny-R
Retired Moderator

Re: CGTN has problem streaming, just shows rotating circle.

@donald442

Thanks for the follow up.

For more information about that channel's features and functionality, you'll want to contact CGTN support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny 

Danny R.
Roku Community Moderator
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