Channels & viewing

[mttpryr]

CBS All Access app will load, and allow searching for shows, will allow navigating through menus.  App crashes and goes back to Roku Home Screen when whenever trying to start a show.  It will crash when trying to initiate live stream, it will crash when trying to initiate an on demand show.

Have tried to uninstall app, restart device, reinstall, re-sign-in to cable provider.

Not an internet/service provider issue, works on all other streaming devices.

[RokuDanny-R · Accepted solution]

@mttpryr 

Thanks for the post.

Have you tried contact the channel provider to see what troubleshooting steps they can offer? Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here: https://help.cbs.com/s/

Thanks,
Danny