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Sue13
Channel Surfer

CANCEL HBO MAX on ROKU with no Internet

Because neither of my ROKU devices will connect with the Internet, and Support offers no help, I have no way to cancel my HBO MAX channel. ROKU crooks will get my payments, but I can't use the service. 

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4 REPLIES 4
Strega
Roku Guru

Re: CANCEL HBO MAX on ROKU with no Internet

Have you tried managing your subscriptions at roku.com?

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Strega
Roku Guru

Re: CANCEL HBO MAX on ROKU with no Internet

Oh, and check your other thread for how to get connected to your Franklin hotspot.

 

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Sue13
Channel Surfer

Re: CANCEL HBO MAX on ROKU with no Internet

Thanks, but I tried going through those steps, and have no idea what they mean.

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RokuKarla
Retired Moderator

Re: CANCEL HBO MAX on ROKU with no Internet

Hello @Sue13

Thanks for reaching out here in the Community.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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