About 2 days ago, Britbox stopped loading on both my Roku Streambar and Roku Ultra. When I click it, it looks like it's going to load but then just returns to the Roku home screen. I've rebooted both devices and reinstalled the app on both - which really seems stupid because it's doing the same thing on both and started at the same time so not device dependent. Have I missed something? Was there a change with Britbox and Roku? Am I the only one having this problem now (9/2023)??? Thanks!
I've looked at my router and wireless access point settings and I don't see anything that would cause a problem. So I installed the Britbox app on my phone and it works plus I am able to run it through Chrome on my PC. So I'm back to Roku being the problem.
Well, I had hopes that this would work but it didn't. I tried the remove, reboot and reinstall but it makes sense that it could be a network problem since it's affecting both devices but I rebooted the router and wireless access point and it still isn't working. I'm going to make sure there's nothing on my router settings that could block the Britbox servers.
My Britbox app also stopped loading on both of my devices on that Thursday. I have two Roku Premiere+ units. I have removed, rebooted, and reinstalled as well as changed networks. All other apps are working fine.
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I contacted Britbox and they tell me that there is a software problem that's causing the Britbox app to bounce and return to the Roku homepage. They know what it is and are working on fixing it. Once it's fixed, it will be released as a sw update so they told me to make sure to check for new updates frequently.