Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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farmdog
Level 7

Britbox is not loading Feb 4 2022

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Britbox is not loading. We have paid up subscription. The load just sins and spins. Hasn't worked for over an hour.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Britbox is not loading Feb 4 2022

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Hi everyone,

Thanks for the posts.

We would first recommend trying to removie the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in this order.

If you are still experiencing an issue, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

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49 REPLIES 49
shellkey
Level 7

Re: I have a current subscription to BritBox but I'm locked out of it

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I was watching Britbox and stopped the program so I could go out and help my neighbor and I came back in and turned it back on and Britbox has a message "Unfortunately, Britbox is not currently available in your country"

I'm still paying for Britbox.  Why is this happening?

SincerelyShelley

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PanchoVilla
Level 7

Re: I have a current subscription to BritBox but I'm locked out of it

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We just experienced the exact same thing with Britbox. Tried uninstalling and reinstalling the app and also turning the TV on/off but still get the same message.

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Jackjr58
Level 7

Re: BritBox now says "Not available in my country"

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Literally watched this morning my subscription is current . I can watch on my tablet, computer and phone. It sounds like a Roku issue

2756
Level 7

Re: Britbox is not loading Feb 4 2022

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Same for me.  Is there an issue with britbox today?

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Brashworks
Level 7

Re: Britbox is not loading Feb 4 2022

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Same here. I tried removing the channel and reloading and now it says it’s not available in my country. Have a Firestick and it’s loading fine with that. And works on the web. It’s a Roku problem. Booooo. 

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Ladyjane719
Level 8

Re: Britbox is not loading Feb 4 2022

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It was working but when I went to another streaming service and came back to Britbox it doesn't load; just spins and spins.  Subscription paid.  Is it a Britbox problem or Roku?

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eag7
Level 8

Re: Britbox is not loading Feb 4 2022

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UPDATE:  It was Britbox problem.  They are now back online. 

Britbox is not working on Roku.  It spins for a long time and if it connects, it says it's not available in this country.  I deleted the app, reinstalled it and tried again but with the same results.  Britbox works fine on my tablet but the app on my Roku isn't responding.

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CARD
Level 7

Re: BritBox now says "Not available in my country"

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I can not watch BritBox also. It says it is not available in my country.

eag7
Level 8

Re: Britbox is not loading Feb 4 2022

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