Channels & viewing

[JosephR]

I have an Amazon Prime subscription which shows up on my Home menu. I also have a Britbox subscription via Amazon Prime, but when I go to Amazon Prime, it doesn't show up in that menu. I should add that this is a new TV, but the same model as my old one. It showed up under Amazon Prim on my old one, but not this one.

[RokuJechealR]

Hi @JosephR,

We appreciate you reaching out to us here in the Roku Community!

We'd love to take a closer look at this. Can you tell us more about the issue? Have you also tried accessing the Britbox channel on the standalone and not by going to Amazon Prime? In addition, are you encountering an error code or message?

With more detailed information, we'll be able to assist you further.

All the best,

Chel

[JosephR · Accepted solution]

Actually, I contacted Amazon and got the solution. I needed to sign into Prime on my TV using my wife's account, not mine, since it's actually her Amazon account that has the Britbox subscription.

In short, user error, as is so often the case! 🤣