Channels & viewing

[Joesif87]

My roku stick will show a roku bouncing logo and when I try to watch a show sometimes it will work sometimes it won't it will go straight back to bouncing logo. It can wait  a few minutes or seconds before it bounces. There is no pattern. Just bought it 2 weeks ago my router is new and wifi is perfect on every other device any help please 

[RokuMary-F]

Hi @Joesif87,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running. Does the issue only occur on a specific channel or all channels on your Roku device? Could you provide an example movie/episode in which you experience this issue with the bouncing logo? What troubleshooting steps have you taken so far to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

[Strega]

How are you powering the Roku?  If you have it plugged into a TV USB port, try plugging it into the AC adapter instead.  Some TVs don't provide quite enough power.

[Joesif87]

Every streaming channel. It will sit on the home screen for hours it's not til I click a remote button that it will go to the bouncing roku logo. I also did a soft reboot, hard reboot, unplug Everything for an hour and plugged back in and reset my router

[HDMIGuy]

@Joesif87 Look at the post by @Strega .  Do you have it powered by a wall outlet???

[RokuMary-F]

Hi @Joesif87,

Thanks for following up.

How are you powering your Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? We would also recommend following these steps in order by disconnecting your wireless network, then rebooting your Roku device to see if the Roku device is experiencing the same issue. Once the device is getting past the bouncing logo screen, try reconnecting your wireless network.

If you are still having any issues with your Roku device after following these steps, please provide your Roku device's serial number so we can assist further.


Best regards,
Mary

[Joesif87]

It is plugged in to the wall and I will give it a try

[Joesif87]

Andi have already tried reconnecting network twice so far no difference

[RokuMary-F]

Hi @Joesif87,

Thanks for the quick response,

If you are still having bouncing logo issues with your Roku device after following these steps in order, please provide your Roku device's serial number so we can assist further.

Please keep us posted.


Best regards,
Mary

[Joesif87]

S00k3256ggje 

Here's my SN