Channels & viewing

[Baileysmom]

I’ve downloaded the body groove app. When I try to sign in, I enter my email address and can see the NEXT button but can’t click on it. I have a subscription to body groove, just can’t sign in. 

hiw do I get to the next app? The control buttons only allow me to get to the keyboard but not the next button. Help!

[renojim]

Just keep clicking down until the highlight is off the keyboard and you should be on the "Next" button.  The highlight of the Next button is very subtle, but you should see the border change to purple.  Press OK on your remote.

[Baileysmom]

Thank you. I’ve tried but the cursor won’t get off the keyboard and go to the next button. I can get to the next button before I put in my email address but once I type in email address, I can no longer move to the next button. 

I tried deleting and reading the app, but still doesn’t work.

[RokuCarly]

Hi, @Baileysmom!

Thanks for keeping us posted. 

In this case, we highly suggest directly reaching out to the Body Groove app Support team.

Please note that Roku doesn't manage channel logins or authentication, and many Roku channels are developed and maintained by the channel providers themselves

You may reach them here: Body Groove Support

Warm regards,
Carly

[renojim]

@Baileysmom, I saw that happen once and the "use voice" prompt wouldn't go away either.  I just pressed the Back button and tried again and it worked.