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Reel Rookie

Being charged to watch channels

I’ve been with Roku for about 5 years. My remote broke and I ordered a new. Now I find that all of the channels I got for FREE are now requiring money!!!  What’s up with that?  Same customer as before with free Netflix and others. Now I must pay to watch these channels. Netflix used to FREE😡

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Community Streaming Expert

Re: Being charged to watch channels

Netflix has never been free.  I'm not sure how you had it, but you must have been logged into someone's Netflix account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Roku Guru

Re: Being charged to watch channels

There was a case in the news about a woman who managed to use her Ex’s Netflix account without his knowledge.  How did she go unnoticed by the Ex?  She changed her profile name to “Settings”. 😀

Banned but back. Because why not?
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