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bdubois05
Newbie
‎02-24-2023 06:37 PM

Being charged by Roku cannot cancel

I'm being charged three different times by Roku even though my bank card number has changed. I also have tried signing into my account with two different possible emails and shows no subscriptions in either account. How do I cancel my subscriptions if I can't access my account?! It's driving me crazy, please help! Thank you!

 

#roku #accounthelp #charge #cantunsubscribe

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RokuNimfa-C
Retired Moderator
‎02-24-2023 08:30 PM

Re: Being charged by Roku cannot cancel

Hi @bdubois05, 

Thanks for reaching out here in Roku Community. 

We understand the inconvenience you have been experiencing. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter and have the necessary resources to help you with this issue.

We apologize for any inconvenience and thank you for your patience.


Regards,
Nimfa

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