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Kaveman
Level 7
‎08-26-2021 07:28 AM

Being able to find, chose and use Peacock

I have a Samsung smart TV paired with a 3700X Roku Express.  I want to get the Peacock app but that option doesn't appear in my app. menu.  If I upgrade to a 3930RW Roku express or say a Roku 3, will I be able to obtain Peacock without the issues I've seen described in other inquiries - like being told by the system it is installed but not being able to find it?  I don't even understand how that could happen!

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DBDukes
Community Streaming Expert
‎08-26-2021 07:44 AM

Re: Being able to find, chose and use Peacock

@Kaveman 

NBC/Comcast does not support the model 3700 for Peacock TV.

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert
‎08-26-2021 07:58 AM

Re: Being able to find, chose and use Peacock

When you install from the website it adds the channel to your Roku account, but it still must be downloaded to your Roku device(s). Some of the newer channels were written to use the enhanced capabilities of more recent Roku models and can't be loaded on older less advanced models .

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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