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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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tlroehl
Newbie
‎09-08-2022 12:28 PM

Bally Sports app doesn't load.

When I try to launch the app, the bally Sports logo comes up as if it were loading.  After a few seconds the app closes.  I have tried removing channel, restarting Roku via settings, then re-adding channel.  The channel works on other Roku devices in the house.

Model 3930RW

Serial number X00400M20H5Y

Software version 11.0.0 build 4193-AE

Device ID S00929920H5Y

0 Kudos
1 REPLY 1
RokuLianna
Retired Moderator
‎09-08-2022 01:50 PM

Re: Bally Sports app doesn't load.

Hi @tlroehl

Thanks for keeping in touch!

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it. 

You can reach them here: Bally Sports Support 

Thank you for your understanding.


Warm Regards,
Lianna