Channels & viewing

[JayDee105]

My new Roku express cant even find BBC iplayer, itvx, channel 4 & 5 and Im in the uk. Driving me crazy trying at this point. Tried everything. 

[RokuNimfa-C]

Hi @JayDee105,

Thanks for reaching out to the Roku Community. 

We'd like to check into this further. Does the Roku account link to the Roku device created in your region? You'll need to make sure to set up and activate the Roku Express in the United Kingdom, as setting it up in a different region will cause issues with the channel store.

We can help you check this information. Can you provide the serial number of your Roku Express? You can get this from Settings > System > About. I'll be able to assist you further from there.

We'll be waiting for your response. 


Regards, 
Nimfa

[Beans1]

Can you please help me to set up my USA Roku in the UK. i'm not able to get any UK apps such as BBCiplayer, itvx. 4, 5

The serial no of my Roku device is YH00FG532384.

Thank you

Gavin Kidd

[atc98092]

@Beans1 First, if your Roku user account was created when you were somewhere other than in the UK, you're likely not going to be able to add UK specific channels on your Roku. Also, providers such as the BBC restrict the specific model numbers their channel can be installed on. If you don't have a UK approved model, there's no way to add the channel in that case. 

For BBC, here's a web page that outlines the Roku boxes that are supported. 

[Torchytbb]

Hi I am in the UK, I bought my 3940EU - Roku Express 4K in the UK, Serial Number X01600876HNK, Software version 12.0.0 , Build 4184-CR

I Cannot find ANY uk channels BBC iPlayer, Channel 4, ITVx etc etc

Looks like it thinks Im in the US and only accepts Zip Code for location.

[atc98092]

@Torchytbb is there a chance you created your Roku user account when you were somewhere other than the UK, or were you using a VPN when you created it? That would explain the lack of UK channels in the channel store. The user account must be created from a computer within the desired country, as well as your IP address matching the address range assigned to your country. 

If your user account is based in some other location than your desired country, then you need to create a new user account following the requirements I listed above. Roku will not reassign a locale to an existing user account.