I'm so sick of Roku and there useless FORCED updates that you can't rollback whenever there is an issue. Every new update breaks something that used to function before, the people making the software do not properly test it before they FORCE a new release on everyone!
Then when issues are reported they IGNORE customer complaints for MONTHS! The issues still exists after nearly two months of being complained about, when is Roku going to fix this or even give a response? Absolutely PATHETIC customer support!
The most we'll get on these forums is eventually (maybe) that Roku Danny guy will show up pasting the same scripted robotic response asking you to provide your serial number and then nothing gets corrected. Roku programmers don't know what they are doing and the customer support either deliberately ignores these issues or they are completely incompetent to fix them!
There needs to be a new option created to ROLLBACK any new updates so that when the next bad update breaks a function Roku users can downgrade back to the previous version while Roku takes six months to finally fix it! This way we aren't stuck with broken features and frustration!
Roku, you guys REALLY need to get your act together because the way you presently function is NOT acceptable by any business model with how customer complaints are ignored for extremely long periods of time, and issues go unresolved for months!
