Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Anonymous
Not applicable

Re: Keeps going back to home screen

So now I put the app on my phone and have to pay so I don't have stupid advertisements!!!  fix the TV!!  This is bull**t. I thought I Roku TV with a remote and it should work with the TV no matter what apps are put on it

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Bombshell85
Level 7

Re: Are you being returned to Home screen after selecting a channel?


@RokuDanny-R wrote:
Hello Roku Community members!
 
We are aware that some users may be experiencing some channels reverting back to the Home screen after entering channels.
 
Please be aware that we are still investigating the root cause for why this happened.
 
We would first recommend trying removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. 
 
If you're still running into an issue, and this issue is happening with multiple/all channels, please respond to this thread with the following information:
  • Your Roku device model
  • TCL Model 32S321
  • Serial Number
  • YK000U568517
  • Device ID
  • N5G940568517
  • What channels and what version/build are the channels
  • PRIME VIDEO VER12.0 BUILD 2021070213, YOUTUBE VER2.21 BUILD 94005076, NETFLIX VER5.0 BUILD 98079421
  • Issue ID (To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).
  • ID 17-325-124

However, if you are experiencing this issue on a single channel, please feel free to search for another thread related to your issue, or feel free to create another thread regarding your issue.

Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.


Thanks,
Danny

 

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tabbycat3t
Level 7

Re: Are you being returned to Home screen after selecting a channel?

This just started with my Roku TCL today. Multiple channels are doing this. Vudu, Amazon Prime Video, Netflix and others. All problem solving attempts didn't work.

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StreamerUser
Level 20

Re: Are you being returned to Home screen after selecting a channel?


@tabbycat3t wrote:

This just started with my Roku TCL today. Multiple channels are doing this. Vudu, Amazon Prime Video, Netflix and others. All problem solving attempts didn't work.


Probably best to list what workarounds/solutions you attempted ("all" may be very different to you and others).

Did you try the list?

Known solutions/workarounds for apps not loading:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Remove SD card (if installed) - try again

5) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

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jennleigh34
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I am having the same issue - deleting and redownloading apps does not work. 

model: 8114X - Roku TV

serial number: YK00EX651697 (JHA08E651697)

software: 10.0 build 4213-48

issue ID: 97-326-468

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DakotaB99
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Yes started on Netflix now on multiple apps.

Model #7215X-Roku TV

Serial #YN00UE462482(HWD8CU462482

Issue ID 82-328-259

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StreamerUser
Level 20

Re: Are you being returned to Home screen after selecting a channel?

@jennleigh34  @DakotaB99 

Try the workarounds/solutions list posted prior to your posts.

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Pdxcurls
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I am having this issue with netflix and amazon with my Roku TV. 

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StreamerUser
Level 20

Re: Are you being returned to Home screen after selecting a channel?

@Pdxcurls 

Try the list of 7 workarounds/solutions posted previously.

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Pdxcurls
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I deleted both prime video and netflix, shut down and reatarted my system and reinstalled and both return my to the homescreen. This is going on three days this is happening. Hope I get a refund or a delay in my next charge. 

ROKU TV 8116X

TCL Model 32 S327

serial # yk00cs927024

software version 10.0.0

device id jda8ac927024

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