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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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StreamerUser
Level 20
‎08-03-2021 03:25 PM

Re: Are you being returned to Home screen after selecting a channel?

@DallasRookie wrote:

Yes…called CS…hung up on me after 20 minutes and after the reinstall I can’t get the youtubetv app back. So frustrating….

You can use the YT app to access YTTV:  Open the YT app, select "YouTube TV" in the lower left corner of the UI.

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MissouriMatt
Level 7
‎08-03-2021 04:31 PM

Re: Are you being returned to Home screen after selecting a channel?

Just discovered these issues this week on 65 TCL Roku TV. Started with getting kicked back to home after a minute of playback. Then when I opened an app it prompted me to sign up or sign back in. Now when I open an app it goes to black screen and does nothing. Netflix, Hulu, Prime, HBO Max, Disney+, Paramount, Apple TV not responding now. Peacock works. I took batteries out of remote and used app, didn't change anything. Made sure all software updates current. 

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gotSchmaltz
Level 8
‎08-03-2021 04:34 PM

Re: Roku issues with most of the channels

I returned the ultra LT and got a 2021 express 4K+ and no issues at all with any channels with the express.

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namazigo
Level 7
‎08-04-2021 08:43 PM

Re: Are you being returned to Home screen after selecting a channel?

The mobile app works fine, am not being returned to the Home screen

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Robby2
Level 8
‎08-05-2021 01:52 PM

Re: Are you being returned to Home screen after selecting a channel?

I share this problem with many of you in the community; sadly.

Just wanted to announce that there must be some hope because for the first time in about 2 - 3 months I was finally able to watch a program on Netflix all the way through without being bounced back to my home screen. This was last night (8-4-21).

SO DON'T GIVE UP 😜🙂

THERE IS HOPE!

I do believe that this problem 👍 will be resolved by the Roku support team; sooner than later.

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Robby2
Level 8
‎08-05-2021 02:04 PM

Re: Are you being returned to Home screen after selecting a channel?

Don't give up 🙂.

I finally was able to watch programs on Netflix and HBO MAX to their completion as of last night (8-4-21).

W/O being bounced back to home screen. YAY!!!

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Robby2
Level 8
‎08-05-2021 02:22 PM

Re: Are you being returned to Home screen after selecting a channel?

Well; without doing any of the above I guess I got lucky. Was able to actually watch a program on Netflix and HBO MAX without being returned to my home screen. This was as of last night (8-4-21).

Have not tried it today. Been busy. Hoping for the best ☺️.

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MissouriMatt
Level 7
‎08-05-2021 05:39 PM

Re: Are you being returned to Home screen after selecting a channel?

Tried removing remote batteries, using remote app on phone. Software up to date. Reset router. Uninstall/reinstall apps. Nothing.

AND THEN.........tried the instructions to clear cache, and presto, problem solved! 

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leahcropp
Level 7
‎08-05-2021 05:45 PM

Re: Are you being returned to Home screen after selecting a channel?

Hi, I think I'm experiencing the same problem with the app when I try clicking onto the Screensaver. It kicks me out of the app every time ever since this morning.

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tanvird26
Level 7
‎08-06-2021 09:45 AM

Are you being returned to Home screen after selecting a channel?

Apps not not opening. Netflix, YouTube, Amazon Prime crashes. 

  • Your Roku device model: Roku TV 8302X
  • Serial Number: YK00HH361889
  • Device ID: FF993H361889
  • What channels and what version/build are the channels: YouTube (Version 2.21, build 94005076), Netflix (Version 5.0, build 98079421), Amazon Prime (Version 12.0. build 2021070213) 
  • Issue ID: 89-313-480
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