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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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StreamerUser
Level 20
‎08-06-2021 09:47 AM

Re: Are you being returned to Home screen after selecting a channel?

@tanvird26  Try the previously posted workarounds/solutions list

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Ahhhh
Level 7
‎08-06-2021 03:35 PM

Re: Are you being returned to Home screen after selecting a channel?

Still happening after a month! Screenshot_20210806-173335_Gallery.jpg

 

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Ahhhh
Level 7
‎08-06-2021 03:50 PM

Re: Are you being returned to Home screen after selecting a channel?

Model:4660RW

Roku:Ultra

Serial number:YJ00D1565647 

             (CS489D565647)

Software Version: 10.0.0.build4209-46

TimeStamp: 2021-07-11T17:05:25Z

Issue ID 47-276-065

            

 

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Eddyang
Level 7
‎08-06-2021 07:35 PM

Re: Are you being returned to Home screen after selecting a channel?

Model 5315X 

Serial Number 2N0031405393(6Y4843405393)

HBO max, Disney plus, Netflix, Hulu, paramount 

Issue ID 93-314-070

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scottoL
Level 8
‎08-07-2021 09:10 AM

Re: Apps keep closing on my Roku Tv

It is on my TCL tv. It had ROKU already installed. It only just started happening on a few apps. Discovery +, All my purchased movies stored in prime videos, prime video.   Youtube works fine. Some shows will start for a few seconds and it returns me to the ROKU home screen. I have tried everything

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Tronix10
Level 7
‎08-07-2021 03:28 PM

Re: All the apps on Roku Box getting crashed

Same issue here in our HiSense 55” RokuTV. We have 2 identical TVs bought at same time. One works and one doesn’t. Now all apps crash consistently. Internet is stable and this worked fine up until 2 weeks ago. Bad FW fix or do these TVs have a ticking time clock on them? 

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PresulAdVir
Level 7
‎08-08-2021 10:54 AM

Re: Are you being returned to Home screen after selecting a channel?

I'm still having problems and it is so bad that I am watching on my computer and not using my tv. Here is the information you requested.

 

Model: 7118X
S/N: YS005M782451 (FT2855782451)
Software Version: 10.0.0 Build 4209-30

HBO Max: version: 50.14 build: 3 issueID: 51-316-417
Amazon version: 12.0 build: 2021070214 issueID: 51-316-420
Funimation: version: 2.7 build: 1092 issueID: 51-316-429

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DugDanger
Level 7
‎08-08-2021 03:08 PM

Re: Are you being returned to Home screen after selecting a channel?

Dear Danny, this has been an ongoing problem for 3+ years across every platform of Roku device. It's obviously a programming error. Why it hasn't been fixed by now is anyone's guess. There are at least 100k posts on the web referring to this same problem, and the 1st question from y'all is what program what device? ALL OF THEM........

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Air2brush
Level 7
‎08-08-2021 04:24 PM

Re: Are you being returned to Home screen after selecting a channel?

I am only having trouble with the Roku channel itself playing. This is happening on 2 of my tvs, neither are working. I can load Roku channel but every title I pick returns to beginning. 

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Lmazz
Level 7
‎08-08-2021 08:25 PM

Re: Keeps going back to home screen

This keeps happening to me as well. Only for the past two days. With 3 different channels. I have aTCL Roku TV. Never had this issue before have had the TV for 8 months

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