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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hammerhd
Level 7
‎07-24-2021 10:28 AM

Re: Are you being returned to Home screen after selecting a channel?

I did YouTube does the same thing back to home screen 

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ArizonaOkie1960
Level 7
‎07-25-2021 07:57 AM

Re: Are you being returned to Home screen after selecting a channel?

I have not been able to access Netflix or Prime.

I wouldn't mind so much, but these are channels that continue to cost me in the mean time...

I have tried every fix imaginable! 

Frustrated!!!

StreamerUser
Level 20
‎07-25-2021 08:02 AM

Re: Are you being returned to Home screen after selecting a channel?

@ArizonaOkie1960 wrote:

I have not been able to access Netflix or Prime.

I wouldn't mind so much, but these are channels that continue to cost me in the mean time...

I have tried every fix imaginable! 

Frustrated!!!

Did you try the 8 workarounds/solutions previously listed?

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Bam-Bam
Level 9
‎07-25-2021 02:32 PM

Re: Are you being returned to Home screen after selecting a channel?

What is going on with the fix to this?  I have been dealing with this issue for months and have asked for help in another thread and am now being told to come to this thread.  I've provided all the requested information multiple times, but there is still no fix.  Is this a hardware or firmware issue?  Should I be sending the Roku in and getting a replacement?

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Robby2
Level 8
‎07-26-2021 09:33 AM

Re: Keeps going back to home screen

Same problem! Same streaming channels.

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Robby2
Level 8
‎07-26-2021 09:38 AM

Re: Are you being returned to Home screen after selecting a channel?

DITTO !!!

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Robby2
Level 8
‎07-26-2021 09:45 AM

Re: Are you being returned to Home screen after selecting a channel?

Same existing problem. And I agree with you: " FACTORY RESET IS UNACCEPTABLE " as a fix.

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nuhomie
Level 7
‎07-26-2021 06:04 PM

Re: Are you being returned to Home screen after selecting a channel?

Had this TCL Roku tv for a few years and just now we are having the return to Home Screen with Netflix and Prime. 

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TF5
Level 7
‎07-27-2021 03:43 PM

Re: Are you being returned to Home screen after selecting a channel?

40" Highsense Roku Tv

RokuTV 8217X

Highsense model 40H4030

Serial number : YK00FY008180

Device ID: PYN11F008180

Netflix: version 5.0 Build 98079419

YouTube: version 2.21 Build 94005076

Issue ID: 80-299-416

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jessf
Level 7
‎07-28-2021 02:22 AM

Re: Are you being returned to Home screen after selecting a channel?

Model 3600x-roku stick

Serial 5s6737054054

I can't find device id

Software vers 10.0.0 build 4209-24

Affected channels

Prime video- vers 12.0 build 2021070213

The roku channel- vers 4.2 build 3

Sling tv- vers 7.15 build 367

Vudu- vers 1.3 build 335025

Disney plus- vers 1.14 build 2021062101

Issue id- 54-300-079

 

This has been occurring since about 7 days ago. Hoping you can resolve asap. Thank you. 

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