Channels & viewing

[randys]

Most titles that say they’re 4K are not streaming in 4K they are streaming in HD, what is going on?

For example and I have dozens of examples the movie “I’m totally fine“ says it’s in 4K and it is, but the movie “sleeping dogs“ says it’s in 4K and it is not.  

I can list a dozen or two dozen more that say 4K but are not.

I have a model 4802X – Roku extra  with software version 14.1

[randys]

Does anybody else experience this, can you check for me please.  

here are some of the movies that are supposed to be in 4K but are not,

kingdom of the planet of the apes

poor things

prey (this is in HDR but not 4K and should be 4K also)

there are many more

[JWS9518]

That might be a question to ask Hulu customer support.

[randys]

Sure, good idea, but what I’m asking here but I didn’t do it right is if other people tell me they are having the same experience so I know it’s not just my equipment even though it’s on all of my devices.

Could you check those titles for me on your devices and tell me what it shows when you play it and then you look to see whether it says 4K or HD?

[RokuJharra-Q · Accepted solution]

Thank you for bringing this issue to our attention, @randys. If the issue is limited to this channel, as @JWS9518 mentioned, we recommend contacting Hulu directly.

They can assist you further and provide clarification on this matter, as the channel provider independently develops and maintains their app on the Roku streaming platform.

We appreciate your cooperation!

Best,
The Roku Community Team